Shipping & Returns

1. Age Requirement: Only individuals aged at least 18 years old may purchase products from our online store. Any purchases made by individuals under the age of 18 will not be processed.

 

2. Pricing: The price of products listed on our website includes any applicable VAT. Please note that VAT at the applicable rate will also be payable by you in respect of all packaging and shipping charges.

 

3. Payment Options: We accept payments by Credit or Debit Card, PayPal, GooglePay or ApplePay. Please ensure that you have a valid payment method available before placing an order.

 

4. Currency Conversions: Currency conversions will be carried out by your bank or payment processor at your cost. Please be aware of any additional fees that may be incurred during the conversion process.

 

5. Undeliverable Items: We will fully refund items that are returned to us as undeliverable. This refund will include shipping charges (within the UK), but not handling charges. If you have any questions about the status of your order, please reach out to our customer service team here for assistance.
 

6. International Shipping: If you are purchasing from abroad, please contact our customer service team here first to find out if we ship to your country. International shipping fees and delivery times may vary, so it is important to confirm this information before placing an order.

1. If you need to return an item purchased from our online store, please contact us through our website here, as we do not have any retail stores or outlets for items to be purchased or returned to. Refunds can be claimed for items returned to us within 14 days of receipt by the customer.

 

2. To initiate a return, please contact us through our website here, for return details. Items must be returned unworn and in their original packaging with tags or labels attached. We will not accept returned products that show any sign of having been worn or washed, including where products are stained or otherwise marked or damaged.

 

3. If any such items are returned to us, or are in an unsaleable condition, we reserve the right to refuse your refund. We kindly ask that you check sizes and product codes before ordering to ensure a smooth return process.

 

4. Refunds can also be claimed for orders that haven't been shipped, are missing, or arrive with product issues such as being defective, incorrect, or damaged. Please notify us within 14 days of the arrival of the product with issues as described. Let us know as soon as a product has not arrived on its expected date.

 

5. Please note that certain items cannot be returned for hygiene reasons. These items include earrings and rings for body piercings, underwear, and swimwear. We do not offer refunds for these items.

 

6. At this time, we do not offer exchanges for items purchased from our online store. If you have any questions or concerns about our return and exchange policy, please contact us here. Thank you for shopping with us.